No Show/Late Cancellation Policy

At MFA, we want everyone to have the opportunity to experience our fencing academy. A top priority is keeping you committed to your goals and staying on track with your skills and growth as an athlete. To make sure we can accommodate everyone who wants to take classes, lessons and open bout we are introducing our new reservation and cancellation policies for our clients/members and guests.

We will no longer be accepting messages via Social Media, emails, phone/text regarding cancelling
for any class or private lesson

CANCELLATION WINDOWS

A class that is canceled less than 3-hours prior and a private lesson that is canceled less than 24-hours prior to start time is considered a "Late Cancel" and will be forfeited. 

A class or lesson that is booked but not attended is considered a "No Show" and will be forfeited. If the lack of notification prevents another student from the waiting-list from participating in the class or lesson, the offender will be assessed a $30 no-show fee.

IMPORTANT NOTES

  • If you do not have a credit card on your account and/or if it is declined, your account will show a negative balance and you will be required to balance this out upon your next visit.

  • Beginning September 7th, 2021, there will be no waived cancellation fees. Due to limited class sizes, we ask that all members book classes accordingly and cancel prior to the late-cancellation window.

HOW TO CANCEL
You’ve made a reservation for a class but something comes up and you can't make it. What should you do?

We get it, things come up, you don’t feel well, your kids are sick; life happens. Cancel your reservation IMMEDIATELY by using our Client Web App or Achieve App from Wellness Living (App Store / Google Play) . Click on the SCHEDULE option to view and cancel the session you are booked for. This is the ONLY way to cancel a class or private lesson.

Have more questions on how to cancel? Watch our tutorial below.

If you have any questions, or for more information, please send an email to info@marxfencingacademy.com or stop by the front desk.